FAQ September 22 2013
Q: How do I enter a Promo or Coupon code?
A: Occasionally we release seasonal coupon codes, follow these instructions to apply your code. After you place an item in your cart and click "check out" you will be shown a page showing what is in your cart. On the right hand side you will see a light grey box that has a discount code text box. Enter your code here and hit "apply"
Q: How do I change my email, edit my account or change my address on file?
A: Log into your accont by clicking "account" on the upper right hand side of our home page
After logging into your account click on the "edit my account" on the right hand side of your account page
Q: How do I use The Dirt's Toothpowder?
- Wet your toothbrush and tap off excess water
- Dip in your jar of toothpowder and swirl around
- Tap brush on side of jar to get rid of extra powder
- Brush as normal! No need to be rough, this stuff really works well.
Q: Do I use The Dirt toothpowder in addition or instead of toothpaste?
A: Instead of toothpaste. Though some customers switch back and forth doing so is not necessary.
Q: How long will a jar of The Dirt's Toothpowder last?
A: It depends on two factors, how many people are using it and your brushing habits. A single person can expect a 51g jar to last 6+ months! A SUPER long time, the 10g pot will last about 6 weeks give or take.
Q: Is the toothpowder OK for children?
A: We consulted a dentist and while the toothpowder is excellent for adults, the nature of most children's diets may not support the use of a fluoride free product. In other words, kids tend to eat sugary snacks and drinks (even if mom and dad don't know they do) which can lead to a higher risk of cavities that is not present in adults with conscious eating habits. Like all toothpastes please supervise your children while brushing.
Q: My toothpowder is a different color than last time is it ok??
A: Yes, The Dirt ingredients are as close to their whole food form as possible. This means that the ingredients them selves will vary in color as will the final product. Once in a while the natural ingredients react to each other and turn the powder a different colors, this does not effect the performance of the product. Colors can range from light brown-red to blue-green, It should never be yellow, purple, bright green, orange or black. If the product has funny colored things GROWING in it, throw it out. The jar probably got some contaminants in it while sitting open in your bathroom. When in doubt toss it out.
Q: are your essential oils therapeutic grade?
A: YES, our supplier has been in business since the 80's and has 3rd party testing of their oils. We trust them to do an amazing job sourcing great oils.
Q: I'm a blogger and want to review your product, do you offer samples?
A: Yes! If you are a blogger in the paleo, beauty or health industries we would love to speak to you. Contact us here.
Q: I own a store and want to place a wholesale order, can I do that?
A: Sure can! Simply email us, we have a very easy ordering process!
Q: Do your products have Soy in them?
Q: Are your products Gluten-Free? Are they made in a Gluten-Free facility?
A: Yes and yes! Our facility doesn't even have grains in it at all.
Q: Why aren't your products certified Gluten-Free?
A: The cost and logistics of becoming certified are prohibitive at the moment. Becoming certified is on our growth plan! All of our products are gluten-free by nature and made in a gluten-free facility. Heck we're even fully grain free!
Q: Why are your products not Certified Organic?
A: Many natural plant materials are extremely beneficial but not available certified organic. Sometimes this is due to the cost and complication for small farmers to become certified organic (remember farmers love to grow, not do paperwork!) and some ingredients are not available certified organic period, the current USDA organic certification is meant for food not cosmetics.
Q: Do your products have Corn in them?
A: No, nor do we use common corn by products like xylitol.
Q: Are your products Vegan?
A: SOME of our products are vegan. Being a company based on paleo lifestyle guidelines we feel there are certain animal products that are too beneficial to leave out such as organic bees wax and ghee. We are VERY concerned about the well being of our animal friends and only use cruelty free products from suppliers who care about their animals. On that note we beg you, please only buy organic honey! Read about the plight of our bee friends here.
Q: Do you do animal testing?
A: No, we never test on animals... EVER. ...Well... humans are TECHNICALLY animals. ;)
Q: What is the shelf life of your products?
A: Shelf life varies by product but our minimum shelf life is 6 months from date of purchase. Remember, all of our products are as natural as possible so keep them from sun, wash your hands before applying and refrain from letting them become damp and warm to keep shelf life long.
Q: I'm pregnant, should I use your products?
A: Pregnant or nursing women should always consult with their doctors. Most of our ingredients are safe and gentle but we do use essential oils, some of which are not recommended for pregnant or nursing women. See a handy guide to essential oils and pregnancy here. Please discontinue use if any adverse reactions occur.
Q: My product melted, what can I do?
A: Natural products will melt if left in the sun or a hot place (such as your pocket, car, or radiator) this will not effect the performance. simply place the item in the refrigerator to solidify and keep it out of the sun in the future.
Q: How do you ship?
A: All orders are shipped USPS, we currently have a 1-3 day handling time, we ship monday - thursday excluding holidays. Shipping to the USA is usually under 3-4 days.
International orders we ship USPS international which can take 7- 30 days for a few countries, we are not liable for packages once they leave the USA's postal service.
99% of packages arrive just fine :)